Returns & Refund Policy For NUTEX.IN

We at Nutex are committed to providing our customers with the best experience possible. Our returns and refund policies are designed to offer you the option of exchange, replacement, and/or refund based on the specific product you choose. Please note that not all products listed under a particular category may have the same returns and replacement policy. We strive to provide a hassle-free return policy and encourage you to refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.

1. Eligibility for Returns:

You can apply for a return within seven days from the date of purchase at no cost if:
– You receive a defective product.

To be eligible for a return, the product must be returned unused, in its original packaging, with all tags and the genuine billing of the product. Failure to comply with any of these conditions may result in your return request being rejected.

Exchange Note:If any customer receives the correct product as per order and still wishes to exchange it, an exchange is available under the following conditions:

– The exchange must be requested within 3-Days Of recieving of parcel.

– The product must be in its original condition and packaging.

– A processing fee will be applied for the exchange.
– The exchange is subject to approval by management.

Important Note: For returns and exchanges, you must provide a parcel opening recording video clip as proof. Return requests without the required proof will not be acceptable.

2. Return Process:

The return process is as follows

A. If the fault is due to an error on our part, such as a colour change, different product, or damaged product, the return will be 100% free.

B. In the case of unlikeness, the product return will be chargeable.

C. Single Order Only Just ₹99 value of Order not eligible for any Return.

Note- (Minimum Order total should be ₹199 for any replace or Return)

3. Frequently Asked Questions (FAQs):

Q1. How do I return the order I have placed?
A1. You can return your order within seven days of its delivery. Follow these steps to return the order:
– Visit https://nutex.in/track to raised return & replacement for your order within seven days .
– For products eligible for a refund, the refund will be processed once our team receives and inspects the returned product.

Our return and exchange policy allows you to return/exchange your order within seven days of its delivery. The website will disable the option to place a return/exchange request after seven days of delivery.

If you still face difficulties, you can contact our Customer Support via mail or our Customer Care Helpline for assistance.

Q2. Under what conditions can I return/replace my product?
A2. You can return/replace your product under the following conditions:
– Wrong product delivered to you.
– Damaged product (physical damage/tampered product or packaging).

Q3. Under what conditions will return/replacement requests not be accepted?
A3. Return/replacement requests will not be accepted under the following conditions:
– Used or opened products.
– Returned products missing the original packaging (labels, tags, billing, etc.).
– Return/replacement requested after seven days from the date of delivery.

Missing Items from Your Order:
If you find that any items you ordered are missing from the package, “you must have the parcel opening video recording clip as a proof” Other wise

RETURNS/EXCHANGE POLICY

At NUTEX.IN, we offer a hassle-free returns and exchange policy within 7 days of delivery, with an additional 5-7 days for the returned product(s) to reach us. We provide reverse pick-up services, with a Rs 100 fee deducted at the time of refund per order, regardless of the number of items. This means only a single deduction of Rs 100 is made for the entire order.

Reverse Pick-Up Details:

  • Reverse pick-up will be attempted twice. If unsuccessful, you will need to send the shipment back to our company address.
  • Reverse pick-up is subject to service availability in your area.

Refund Process:

  • Products must be returned in the same condition as shipped. If returned in poor condition or clearly worn, no refund will be provided.
  • Refunds or bank transfers are applicable for prepaid & COD orders made on our website.
  • Shipping charges are non-refundable.

Contact Us:

  • For any issues, contact us at [email protected] or call us at 8595827191.
  • We are available Monday to Saturday from 10 am to 7 pm.
  • All pending queries will be prioritized the next day.

Cancellations:

  • Cancellations are possible only if the order has not been dispatched from our warehouse.
  • For hygiene reasons, we do not accept returns on certain product categories, including panties & lingerie set.
  • NUTEX.IN may change the products or categories to which this policy applies without prior notice.

Refunds for Free Product Deals:

  • Items purchased during promotions like MEGA SALE Or (Buy 1 Get 1 Free) are not eligible for returns.

Terms and Conditions:

  • Bank account details provided by the customer are final; any errors are not the brand’s responsibility.
  • If you receive an SMS or email confirming order delivery but have not received it, contact us within 24 hours.
  • The customer must take utmost care of the product(s) in their possession, including all instructions, documents, and wrappings.
  • If the product does not meet standards at delivery, contact us within 1 day via [email protected] or call 8595827191. We will provide return instructions.
  • Upon return, we will examine the product and notify the customer of their refund status via email within a reasonable period. Refunds will be processed within 7 working days from confirmation.

To place a return/exchange request, click here.

For any further assistance, feel free to contact us through our customer care email care@nutex.in or our customer care number 011-42473822 & whatsaap us on 8595827191

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