Returns & Refund Policy For NUTEX.IN
We at Nutex are committed to providing our customers with the best experience possible. Our returns and refund policies are designed to offer you the option of exchange, replacement, and/or refund based on the specific product you choose. Please note that not all products listed under a particular category may have the same returns and replacement policy. We strive to provide a hassle-free return policy and encourage you to refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.
1. Eligibility for Returns:
You can apply for a return within seven days from the date of purchase at no cost if:
– You receive a defective product.
To be eligible for a return, the product must be returned unused, in its original packaging, with all tags and the genuine billing of the product. Failure to comply with any of these conditions may result in your return request being rejected.
Important Note: For returns and exchanges, you must provide a parcel opening recording video clip as proof. Return requests without the required proof will not be acceptable.
2. Return Process:
The return process is as follows
A. If the fault is due to an error on our part, such as a colour change, different product, or damaged product, the return will be 100% free.
B. In the case of unlikeness, the product return will be chargeable.
C. Single Order Only Just ₹99 value of Order not eligible for any Return.
Note- (Minimum Order total should be ₹199 for any replace or Return)
3. Frequently Asked Questions (FAQs):
Q1. How do I return the order I have placed?
A1. You can return your order within seven days of its delivery. Follow these steps to return the order:
– Visit https://nutex.in/track to raised return & replacement for your order within seven days .
– For products eligible for a refund, the refund will be processed once our team receives and inspects the returned product.
Our return and exchange policy allows you to return/exchange your order within seven days of its delivery. The website will disable the option to place a return/exchange request after seven days of delivery.
If you still face difficulties, you can contact our Customer Support via mail or our Customer Care Helpline for assistance.
Q2. Under what conditions can I return/replace my product?
A2. You can return/replace your product under the following conditions:
– Wrong product delivered to you.
– Damaged product (physical damage/tampered product or packaging).
Q3. Under what conditions will return/replacement requests not be accepted?
A3. Return/replacement requests will not be accepted under the following conditions:
– Used or opened products.
– Returned products missing the original packaging (labels, tags, billing, etc.).
– Return/replacement requested after seven days from the date of delivery.
Missing Items from Your Order:
If you find that any items you ordered are missing from the package, “you must have the parcel opening video recording clip as a proof” Other wise return request will not be accepted/Return process.